About IntelePeer.ai:

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

 What we are looking for:

We’re looking for a AI Solution Designer to lead the design and delivery of AI-powered user experiences that drive business outcomes. This is a client-facing role that blends strategic design thinking with deep knowledge of Generative AI tools and capabilities. You will lead discovery sessions, capture requirements, and translate business needs into intelligent, user-centric IVA and AI workflows. Ideal candidates have a strong background in customer experience, prompt development, and leveraging LLMs to power digital self-service.

Key Responsibilities:

• Client Discovery & Requirements Gathering: Lead requirements discovery sessions with clients, serving as the primary business analyst to document goals, personas, use cases, and success criteria.
• AI Experience Design: Architect intuitive IVA and GenAI workflows using tools like MS Visio or Lucidchart, focusing on automation, containment, and seamless handoffs.
• Prompt Development: Create, test, and refine GenAI prompts to support accurate, secure, and contextual user interactions.
• User Flow Mapping: Design end-to-end AI-assisted customer journeys that align with brand voice, call drivers, and customer intents.
• Cross-Functional Collaboration: Partner with developers, QA, and product managers to ensure proper implementation and optimization of IVA flows.
• Optimization & Tuning: Post-go-live, analyze KPIs like CSAT, deflection, call containment, and user drop-off to identify areas for performance improvement.
• Documentation & Enablement: Develop business rules, success matrices, training guides, and other documentation to support internal and client-side adoption.

Requirements:

• 3–7+ years of experience in AI-powered CX, IVA design, or digital transformation roles.
• Proven track record leading client-facing discovery and translating requirements into scalable AI workflows.
• Hands-on experience designing prompts and interactions for GenAI tools (ChatGPT, Claude, Gemini, etc.).
• Familiarity with orchestration tools such as LangChain, RAG, or Semantic Kernel (no coding required, but strategic understanding preferred).
• Experience working within SaaS or cloud-native ecosystems (e.g., AWS, Azure, GCP).
• Proficiency in tools like Microsoft CoPilot, MS Visio, Lucidchart, and documentation platforms (e.g., Confluence).
• Bachelor's degree in UX Design, Communications, Business, or related field—or equivalent experience.
• Client-Focused: Skilled at uncovering business needs and crafting solutions that drive measurable outcomes.
• Strategic Communicator: Able to translate complex AI concepts into clear, actionable designs for clients and internal teams.
• Adaptive Thinking: Comfortable in a fast-paced, evolving AI landscape with shifting technologies and priorities.
• Ownership Mentality: Takes initiative, drives discovery sessions, and proactively tunes performance post-launch.
• Collaborative by Nature: Thrives in cross-functional teams and builds trust with clients and colleagues alike.

Key Competencies:

• Client-Focused: Skilled at uncovering business needs and crafting solutions that drive measurable outcomes.
• Strategic Communicator: Able to translate complex AI concepts into clear, actionable designs for clients and internal teams.
• Adaptive Thinking: Comfortable in a fast-paced, evolving AI landscape with shifting technologies and priorities.
• Ownership Mentality: Takes initiative, drives discovery sessions, and proactively tunes performance post-launch.
• Collaborative by Nature: Thrives in cross-functional teams and builds trust with clients and colleagues alike.

Why you'll love it here:

• Unlimited Vacation for exempt employees
• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

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For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.