About IntelePeer.ai:

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

Job Summary:

As an AI Agent Engineer at IntelePeer, you will build, configure, test, and deploy the AI voice agents that power patient-facing interactions for healthcare customers. You are a core member of the delivery team — translating workflow design specifications into production-grade agent configurations, integrating real-time data from EHR and scheduling systems, and ensuring every deployed agent performs reliably and accurately against its defined success criteria.

This role sits at the intersection of applied AI, voice infrastructure, and healthcare workflow automation. You will work closely with the Director of AI Agent Engineering, Solutions Architects, QA Engineers, and Customer Success Managers — taking clean designs and turning them into working, tested, customer-ready solutions. The right candidate brings hands-on experience with conversational AI or voice platforms, a methodical approach to build and testing, and the judgment to know when a design needs to be flagged before it becomes a production problem.

Responsibilities:

Agent Build & Configuration

• Build AI voice agent solutions within the IntelePeer SmartFlow platform — configuring conversational flows, NLU intent models, business rule logic, slot-filling patterns, and multi-turn dialogue structures from approved design specifications.

• Translate workflow design documents produced by the Healthcare AI Workflow Solutions team into precise, testable agent configurations that faithfully implement the intended customer experience.

• Identify and resolve ambiguities in design specifications before build begins — escalating design gaps to the Director and Workflow Solutions team rather than making undocumented interpretation calls independently.

• Leverage AI-assisted development tools to accelerate build velocity, generate configuration drafts, and identify coverage gaps in conversational flows.

EHR & Data Integration

• Build and maintain real-time integrations between AI agents and healthcare data systems — including EHR/PM platforms such as Dentrix, Dentrix Ascend, Epic, and athenahealth — enabling agents to retrieve and act on live patient and scheduling data.

• Implement API integrations following IntelePeer's standards for authentication, error handling, retry logic, and data transformation — ensuring integrations are robust, well-documented, and maintainable.

• Test integrations under realistic data conditions including edge cases, missing data states, API latency, and failure scenarios — validating that fallback behavior is safe and patient-appropriate.

Quality & Testing

• Conduct thorough self-testing of all AI agent builds before advancing to formal QA — including functional testing of all defined flows, boundary condition testing, integration validation, and end-to-end scenario testing.

• Collaborate with QA Engineers to support test case development, reproduce defects, and validate fixes — treating QA feedback as a quality partnership rather than a handoff.

• Maintain accurate build documentation — including configuration change logs, integration specs, and known limitations — so QA and Customer Success always have a current picture of what was built and why.

• Actively contribute to the team's testing frameworks and best practices, helping improve the efficiency and coverage of quality processes over time.

Supervisory Duties:

This is an IC role

Minimum Education and Experience:

Bachelors in computer science or relevant industry

Key Competencies:

• Prior experience in healthcare technology, with working knowledge of EHR/PM platforms and an understanding of HIPAA data handling requirements.

• Familiarity with IntelePeer SmartFlow, Genesys, Amazon Connect, Nuance, or similar CCaaS/CPaaS platforms.

• Hands-on experience with LLM-based agent development, including prompt engineering and retrieval-augmented generation (RAG) patterns in production contexts.

• Experience with voice-specific technical concepts including ASR/TTS configuration, telephony integration, DTMF handling, and latency-sensitive response tuning.

• Background contributing to team engineering standards — testing frameworks, build checklists, documentation templates, or reusable component libraries.

Physical Requirements:

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Frequent hand/eye coordination to operate office equipment.

· Vision sufficient to read computer screens, reports, and related department documents.

· Dexterity to operate computer keyboards and other related office equipment.

· Endurance sufficient to sit and work at a computer for extended periods of time.

· Frequent speech communication and hearing.

Why you'll love it here:

• Unlimited Vacation for exempt employees

• Paid Holidays

• Competitive medical, dental & vision insurance for employees and their dependents

• 401K Retirement Plan

• Stock Options

• Company-paid life insurance

• Health & Flexible Savings Accounts

• Cell phone, gym, and internet reimbursement

• Paid Parental Leave

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Free snacks (Denver, and or Fort Lauderdale)

• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.

For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.

At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.

If you have any questions or need assistance, please contact our Director of Recruiting.