About IntelePeer.ai:

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

Job Summary:

The is responsible for owning the integration layer that makes that possible — specifically the read and write pathways between IntelePeer’s platform and healthcare systems including EHRs, practice management systems (PMS), scheduling platforms, RCM systems, and other adjacent clinical and operational platforms. When an agent needs to retrieve a patient’s appointment status, check an open authorization, or pull account data from a PMS, that data comes through this integration. When the agent completes a workflow, the outcome gets written back to the appropriate system. Getting both directions right, reliably, at scale, is the job

Responsibilities:

▸ Healthcare platform partnership development — identifying integration targets across EHRs, PMS, scheduling, RCM, and adjacent systems; driving API access agreements with vendors; building a formal partner program

▸ Read layer requirements — what data agents retrieve from each system type, from which FHIR resources or HL7 message types, at what latency, and how it gets normalized before reaching an agent

▸ Write-back requirements — what gets written back to EHRs, PMS, and other systems when a workflow completes, the write contract, conflict handling, idempotency, and the safeguards that keep bad data out of the record

▸ Integration infrastructure — API gateway design, authentication patterns, retry/circuit-breaker logic, and the integration playbooks that standardize deployments across customers

▸ Data gap identification — formally documenting where required data is inaccessible, inconsistent, or unstructured, and owning the roadmap to close those gaps with partners and engineering

▸ HIPAA compliance posture for all integration touchpoints — PHI classification, audit logging, BAA scope, minimum necessary standards

Supervisory Duties:

This is a Senior IC opportunity

Minimum Education and Experience:

Bachelors Degree is a must

▸ 7+ years healthcare IT or systems integration experience (EHR, PMS, scheduling, or RCM)

▸ Direct integration experience with a major EHR or PMS platform in production

▸ Working knowledge of FHIR R4 and HL7 v2 (read and write)

Key Competencies:

Platform experience: Direct hands-on integration experience with at least one major EHR, PMS, or similar healthcare platform — Epic, Cerner, Athenahealth, Raintree, eClinicalWorks, Kareo, or comparable. Needs to know how that platform’s API actually works in production, not just in the sandbox.

Technical fluency: Must be able to read and write FHIR R4 resource requirements and HL7 v2 message specs across system types. Does not need to be an engineer, but needs to be specific enough to write integration requirements that engineers can build to without back-and-forth.

Data knowledge: Understands healthcare data at the field level — code sets (ICD-10, CPT, SNOMED, LOINC, NPI, X12), patient and encounter data structures, what good data looks like vs. what production data actually looks like across EHR, PMS, and RCM environments.

Systems thinker: Can model how read and write operations interact across a multi-system healthcare environment — EHR, PMS, scheduling, RCM — anticipate downstream effects of integration design decisions, and identify failure modes before they surface in production.

Physical Requirements:

· Sedentary work lifting no more than 10 pounds.

· Occasional lifting, carrying, and standing.

· Frequent hand/eye coordination to operate office equipment.

· Vision sufficient to read computer screens, reports, and related department documents.

· Dexterity to operate computer keyboards and other related office equipment.

· Endurance sufficient to sit and work at a computer for extended periods of time.

· Frequent speech communication and hearing

Why you'll love it here:

• Unlimited Vacation for exempt employees

• Paid Holidays

• Competitive medical, dental & vision insurance for employees and their dependents

• 401K Retirement Plan

• Stock Options

• Company-paid life insurance

• Health & Flexible Savings Accounts

• Cell phone, gym, and internet reimbursement

• Paid Parental Leave

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Free snacks (Denver, and or Fort Lauderdale)

• Fun events (virtual and in-person)

Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.

For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.

https://www.eeoc.gov/poster

At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles.

If you have any questions or need assistance, please contact our Director of Recruiting.